At Earthtrack Rail & Civil Solutions, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information in accordance with the Australian Privacy Principles.
1. Information We Collect
We collect information that helps us provide a better experience and manage our services. This includes:
- Personal Identifiers: Name, email address, postal address, and phone number.
- Account Information: Username, password, and profile preferences.
- Payment Data: Credit card details and billing addresses (processed securely via third-party providers like Stripe or PayPal).
- Technical Data: IP address, browser type, and cookies to track website usage and performance.
2. How We Collect Data
We collect information through:
- Direct Interaction: When you sign up, submit a project, or contact our support team.
- Automated Technologies: Cookies and tracking pixels that monitor how you navigate the Site.
- Third Parties: We may receive data from analytics providers (like Google) or social media platforms if you link your account.
3. Use of Your Information
Earthtrack Rail & Civil Solutions uses your data for the following purposes:
- Service Delivery: To process your submissions, manage subscriptions, and provide customer support.
- Personalization: To tailor content and recommendations based on your professional interests.
- Marketing: To send newsletters or promotional offers (you may opt-out at any time).
- Security: To prevent fraudulent activity and ensure the integrity of our marketplace.
4. Disclosure of Information
We do not sell your personal data. However, we may share information with:
- Service Providers: Third parties who help us with hosting, payment processing, and email delivery.
- Public Profiles: If you create a directory profile, certain information (like your portfolio and name) will be visible to other users.
- Legal Requirements: If required by Australian law or to protect our legal rights.
5. Data Security & Storage
We implement industry-standard security measures to protect your data from unauthorized access.
- Storage: Most data is stored on secure cloud servers.
- Retention: We keep your information only as long as necessary for the purposes outlined in this policy or to meet legal obligations.
6. Your Rights (Australian Privacy Principles)
Under the Privacy Act 1988, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to update or fix inaccurate information.
- Deletion: Request that we delete your account and associated data.
- Complaints: If you believe we have breached the APPs, you may lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC).
7. Cookies Policy
Our website uses cookies to enhance your experience. You can choose to disable cookies through your browser settings, though this may limit your ability to use certain features of the Site.
8. Contact Our Privacy Officer
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: [privacy@earthtracksolutions.com.au]
Attention: Privacy Officer
Location: [Insert City, Australia]
